Consumer protection
Moldova is accelerating its sanitary and phytosanitary reforms to gain access to the EU market
Moldova is accelerating the alignment of its sanitary and phytosanitary legislation with EU requirements in order to make progress in negotiations on one of the key chapters and prepare for future inspections by European regulators. At the most recent meeting of the relevant subcommittee, the parties discussed progress, priorities, and the future timeline for reforms, on which depends local producers' access to the EU market.
Moldova will begin purchasing thermal energy from independent producers
Moldova is drafting rules for purchasing heat from independent producers: the regulator has put forward for discussion a mechanism designed to open the market to new heat sources and make the centralized heat supply system more efficient. At the same time, the draft specifically outlines the conditions under which such purchases must not worsen the situation for consumers or affect rates.
Moldova Will Discuss Its Negotiating Positions on Five Chapters on the Path to the European Union
On October 28, the Ministry of Economic Development and Digitalization will hold public consultations on Moldova's negotiating positions regarding Chapters 1, 3, 6, 20, and 28 in the process of accession to the European Union
Moldova Will Update Regulations to Modernize the Heating Sector and Develop Renewable Energy
Moldova is developing a new regulatory framework for the heating sector, which is intended to simultaneously accelerate the modernization of networks, improve energy efficiency, and expand the use of renewable energy sources. The agency has already released the draft for public comment, and the document includes changes affecting industry regulation, consumer rights, and alignment with European requirements.
Starting October 1, financial service providers will have 15 business days to respond to complaints
Starting October 1, financial service providers will be required to respond to consumer complaints within 15 business days
Moldova has developed practical guidelines for filing and reviewing complaints
Moldova has developed practical guidelines for filing and reviewing complaints
In Moldova, food products must be labeled in Romanian - ANSA
Products sold in Moldova must be labeled in Romanian - ANSA
In Moldova, consumers have been reimbursed approximately 0.5 million lei following complaints filed since the beginning of 2026
In Moldova, based on the results of the first half of 2026, consumers were able to obtain refunds and replacements for substandard goods and services following dozens of complaints. Complaint statistics show which categories of violations were most frequently the subject of investigations, as well as what measures regulatory authorities took following their inspections.
In Moldova, 30% of consumer disputes will be resolved out of court by 2030
Moldova is preparing a major overhaul of its consumer protection system: authorities plan to redistribute responsibilities among government agencies, move some complaint handling online, and expand out-of-court dispute resolution. The program also includes new requirements for e-commerce, digital goods, and corporate practices that could significantly change the rules of the game for businesses and consumers.
In Moldova, 1.2 million lei were refunded to airline passengers over a six-month period
In Moldova, the total amount of funds paid out to or refunded to airline passengers in the first half of 2026 was 1.2 million lei
Moldova has launched an online platform for filing complaints about goods and services
In Moldova, complaints about goods or services can now be filed online via the eDemocrație platform, where the "Consumer Protection" module has been launched as part of a pilot program.
Moldova has made it mandatory to indicate the country of origin of food products on price tags
In Moldova, starting August 10, retailers are required to indicate the country of origin of food products on price tags
AmCham Moldova proposes clarifying the rules for the evaluation of goods and services in the consumer protection law
AmCham Moldova has urged changes to draft consumer protection rules tied to the digital economy and e-commerce package, arguing that several provisions on technical inspections, cost recovery and notification procedures remain unclear. The business group says the current wording could create extra burdens for companies and leave important dispute-resolution details unresolved.
Moldova Is Stepping Up Measures to Protect Users from Social Engineering Scams
Moldova continues to strengthen measures to protect users from social engineering scams
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