The MIA instant payment system has won two international awards and reached 1.1 million users

The NBM announced this, noting that its MIA project received two awards at the 2026 International Customer Experience Awards: a gold award in the "Best Business Change and Transformation" and a silver award in the "Best Citizen Experience" category. The awards ceremony took place in London on November 5. These awards represent international recognition of the transformation achieved by the MIA project in Moldova's payment ecosystem and the benefits it brings to citizens and businesses through simpler, faster, and more accessible financial services. The gold award in the "Best Business Change and Transformation" category highlights the scale of the changes: the development of a shared instant payment infrastructure and the mobilization of the financial sector to transform this infrastructure into useful services for people and businesses. The Silver Award in the "Best Experience for Citizens" category highlights the project's focus on citizens' needs, the simplification of the payment process, and its contribution to financial accessibility. "These awards reflect the work of the National Bank of Moldova team and the contribution of everyone who developed MIA alongside us. Together with commercial banks, non-bank payment service providers, technology solution providers, and institutional partners, we built the infrastructure and integrated MIA into payment apps. In this way, we have offered people an easier way to make payments and given entrepreneurs the ability to receive money from customers more quickly, directly into their accounts. "This recognition inspires us to further develop MIA so that more and more people and entrepreneurs can benefit from instant payments thanks to affordable, secure, and easy-to-use solutions," said Anca Dragu, President of the National Bank of Moldova. Launched in March 2024, the MIA instant payment system, a project initiated in 2022 by the deceased Vice President of the NBM, Arcadie Albul, allows money transfers to be made in seconds at any time, including weekends and holidays. In less than three years, MIA has reached nearly 1.1 million users and processed more than 38.8 million transactions totaling approximately 36 billion lei. The expansion of MIA's use to in-store and online payments, payments for government services, and business-to-business payments makes digital payments more convenient and contributes to the modernization of Moldova's economy. // 09.11.2026 — InfoMarket.